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Hi,
I hope this email finds you well.
I am not sure if you have ever used an external / 3rd party service for support / live chat services, because when we were approached by GetOnlineTeam, we had not!
We had considerable doubts about whether they would be able to familiarize themselves with the diverse hosting, reseller, domain and server plans we offer.
We liked the prices they agreed with us and ran their live chat service on our main ordering website (https://securesignup.net) where all clients go to order, on a two week trail.During the two week trial, I personally had two of their main chat agents on my MSN messenger, and when they had a question from a customer they were unable to advise on, they simply messaged me and asked the question.
I was very surprised and impressed on how quickly they 'got up to speed' and familiarized themselves with our hosting plans and all of the specific questions about compatibility of scripts on services, what is allowed and what is not allowed.
With all of the above said, after the two week trial ended, we were very happy to proceed and agree to have Get OnlineTeam provide our lve chat services permanently on your website.Since then, I think it has been about a year they have been providing this service to us, we have never had a complaint about their service, clients are often telling us they 'visited live chat and asked questions' and they never say bad words or complain.
We get copies of every transcript of the conversations, which originally I used to read every one! You too will do this i'm sure After time passes, you to will learn to trust these very professional and serious live chat supporters. So, my conclusion on their service is they are excellent, very professional and informed,
I fully recommend you use this company, I do not think you can find their quality of service anywhere else at the same price. You should also know, we have thousands of paid clients that all have GetOnlineTeam livechat, we are very comfortable and happy with this.
Please feel free to contact me if you have any questions.
Best regards
Craig
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