Chat Window
The visitor chat window is fully customizable for every website you setup. Add your company logo, change the colors, text, size, layout, etc.
AJAX Powered Visitor Chat Window
Our new AJAX powered chat window eliminates some behind the scenes updating and allowed us to enable new features such as SmartQueue and the Position in Line indicator. By utilizing AJAX technology, we will be able to add additional new features much more easily.
Chat Icons
Operators have the ability to set their availability to Away, Online, Back in Five and Out to Lunch. These four chat icons are fully customizable for every queue/department that you have setup.
Pre Chat Surveys
Prechat surveys are filled out by visitors before chatting with an operator. They can be customized with any questions that you would like to ask your customers. If preferred, the prechat survey can be removed, bypassing it altogether.
Operator Initiated Chats
The invite graphic is fully customizable to fit your needs. For example, you can create an invite graphic that advertises a special offer, discount or just the option to let the visitor speak to a sales representative.
Custom Visitor Invite Images and Placement
Customize your Visitor Invite Image to be any size you wish. You can also customize where you would like the display position of your invite to show up on your pages.
Auto Visitor Invite
This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.
Operator Offline Email Form / After Hours Message
If all operator are offline, visitors have the option to leave an email message for a customer representative.
Auto Email Transcript to Queue after Chat Session
Automatically email all chat transcripts to a specific Queue Administrator. This allows for parsing into CRM solutions, ticketing systems etc.
Enhanced Localization of Visitor Chat Window and Text
Fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience.
