Features of the chat software:
1. Supervisory Call Center Control.
Our chat software is designed not only to allow us to talk with your customers on the website; it also comes with a lot of supervisory features built in. You can either supervise yourself or let us do it.
As this is a labor-intensive work, Get online team assures quality by assigning experienced supervisors to monitor all chats done by our operators.
With a color scheme system and thresholding technology, our operator or supervisor can instantly gauge the performance and responses of the chat system at a quick glance. This allows us to determine which operator is performing well.
Real-time supervisory monitoring (Transfer, Join and Coach chats) .
All online conversations done by our operators with your customers are being supervised by supervisors real-time. If a supervisor sees that an operator is having difficulty or needed management assistance, supervisors will join the chat or coach the operator in asnwering right. This ensures quality.
2. Real-time monitoring and Co-browse.
Our chat software also offers the fastest website real-time monitoring engine. The moment a new visitor hits your site, you can see exactly how long they've been on the site, what pages they've viewed for the current session, as well as which page they are currently viewing. With a co-browse technology, it is as if our operators are standing beside your customers. Our Co-Browse is a great way for operators to "peek" into a visitor's shopping cart or session so they can communicate with your customers better or persuade them to buy more. |
